A comprehensive metric that goes beyond simple star ratings, analyzing multiple dimensions of your business performance against local competitors.
Last updated November 4, 2026
Your Benchmark Score becomes meaningful when compared to competitors. We rank businesses within the same category and geographic area, showing exactly where you stand in your local market. How recognition works
Same Category Comparison
Only compete against businesses in your exact industry category
Geographic Boundaries
Rankings are exclusive to your city or local service area
Fair Competition
Every business is measured by the same scoring methodology. No business can pay to change its rank.
Your complete historical performance record, accounting for 60% of your total score. This demonstrates long-term consistency and established reputation.
Full Review History
Uses all the Google reviews we have collected for the business
Reputation Building
Rewards businesses with consistent long-term excellence
Trust Indicator
Shows customers your proven track record over time
A major factor in your Benchmark Score, representing one-third of your total score. This metric captures your current momentum and customer satisfaction trends.
90-Day Performance Window
Analyzes reviews from the past 3 months to show current trends
Volume & Sentiment Analysis
Considers both the quantity of recent reviews and their average rating
Competitive Benchmarking
Compares your recent performance against local competitors
The depth and detail factor, representing 7% of your score. This metric ensures quality reviews are valued over quantity alone.
Review Depth Analysis
Evaluates the detail and substance of customer feedback
Owner Replies
Looks at whether the owner replies to negative reviews, across the full history and in the last 90 days
Tone and Recency
Considers how positive customers’ written reviews are and how recently the business was reviewed
Your complete performance metric that combines all factors into a single, easy-to-understand score. This comprehensive rating shows how your business performs against local competitors.
Combines All Three Components
Integrates recent reviews, historical reviews, and review quality
Competitive Benchmarking
Shows how you rank against similar businesses in your area
Easy to Understand
Simple 0-300 scale with clear performance categories
Discover how your business ranks in your local market and get actionable insights to improve your performance.